Terms & Conditions

Terms and Conditions

The following terms and expressions apply to the Privacy Statement, Disclaimer Notice, and all other agreements associated with Consumer Pehredaar: "Client", "You", "Your" and “Complainant” referred to the client as A Competent person who is of the age of majority and a sound mind intensity and of forming a rational judgment as to its effect upon his interests and is not disqualified by any law, he who accessing this website and accepting the establishment Terms and Conditions. "The Company", "Ourselves", "We" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or the opposite party based on the circumstantial situation. All terms refer to the offer, acceptance, and consideration of payment thereof necessary to underlying the process of our assistance to the Client in the most appropriate manner, whether by formal meetings held further to a fixed tenure if requires, or any other means. Nothing withstanding to express the purpose of meetings. In case the Client's needs in respect of provisions of the Company's stated services/products, in accordance with which subject to, prevailing the English Law. Any use of the above expressions or other words in the singular, plural /or he/she or they, are favoured as interchangeable and therefore as referring to the same. The terms apply to all variations of gender, number, and tense interchangeably.

Consumer Pehredaar is an online platform dedicated to supporting individuals in addressing injustices caused by various brands, companies, organisations, institutions or individuals. As a communication platform, we connect consumers with expert advice and communicate with the opposing parties on their behalf. Our services are rendered through expert communication consultants and consumer activist, and we charge service fees to maintain the quality of our offerings.

The duration of our service varies depending on the complexity of the case and the type of complaint being handled. The exact timeframe will be communicated to the client upon registration and payment. Once the specified duration period ends, the case is considered closed unless management decides to reopen it. Reopening a case is at the sole discretion of Consumer Pehredaar, and a retention fee may be charged to continue any further work on the case. We ensure clear communication with our clients before and after receiving fees, providing transparency about our processes, including acknowledgment of the complaint in writing.

Disclaimer

Consumer Pehredaar makes no guarantee of a particular outcome in any case or complaint. We act solely as a communication and advisory platform, assisting consumers in their efforts to address grievances. While we guide and assist our clients, the responsibility for resolving the complaint rests with the relevant parties involved. We communicate on behalf of clients only after obtaining written authorization from them, and our role is purely supportive and communicative.

Welcome to [https://www.consumerpehredaar.com} working under Equinox Settlements LLP. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website.

1. Data Collection

We may collect the following types of information:

Personal Information: Name, email address, contact information, and any details you provide when submitting a complaint or feedback.
Automatically Collected Information: IP addresses, browser type, device information, and browsing behaviour through cookies and analytics tools.
User-Submitted Data: Content related to complaints, reviews, or behavior patterns submitted by users.

2. Use of Data

We use the collected data to:

Facilitate complaint resolution and consumer feedback.
Improve our website’s functionality and user experience.
Analyze trends and behavior for research and statistical purposes.
Communicate updates, responses, and promotional content where consent is provided.

We will not sell, rent, or share your personal data with third parties except as outlined in this policy.

3. Data Protection

We implement industry-standard measures to protect your data, including:

Secure servers and encrypted connections.
Access controls to prevent unauthorised access.
Regular security reviews and updates.

Despite our efforts, no system is entirely secure, and we cannot guarantee absolute protection.

4. User Rights

You have the right to:

Access and review the information we hold about you.
Request corrections to inaccurate or incomplete data.
Request the deletion of your data (subject to legal requirements).
Withdraw consent for certain data processing activities.

To exercise your rights, contact us at [complaint@consumerpehredaar.com].

5. Updates to the Privacy Policy

We may update this policy periodically. Changes will be posted on this page, and the “Effective Date” will be updated.

6. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: [complaint@consumerpehredaar.com]
Phone: [+91-9205130108]

We are fully committed to protecting your privacy. All personal information collected is handled by authorised personnel on a strictly need-to-know basis. We review our systems regularly to ensure the highest level of service and data protection for our clients. Any unauthorised attempts to access our systems will be investigated, and legal action will be taken where necessary.

GOVERNING LAW

This website is controlled by EQUINOX SETTLEMENTS LLP from our office located in the state of Uttar Pradesh, India. It can be accessed by most countries around the world. As each country has laws that may differ from those of Noida, India by accessing our website, you agree that the statutes and laws of Noida, India without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website.

Furthermore, any action to enforce this User Agreement shall be brought in the state courts located in Noida, India. You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.

Refund Policy

As our services involve providing professional advice and communication support for a specified period, and since these services are non-retractable once rendered, we maintain a no-refund policy. By availing of our services, you acknowledge that you have read and accepted our terms and conditions, and understand that the fees are non-refundable once our services have been initiated.

For further information, please visit our website at https://www.consumerpehredaar.com.